“For technical support press 3, followed by the #…”

Our computer at work is broken.

It has been broken since Sunday, 20 January 2013.

Help…

broken_computer_3e4v

Our beloved Dell needs a “power supply unit.” Unfortunately, our Dell work horse is 5.5 years old – that’s like 225 in people years. Anyway, my business partner ran our tower to a computer doctor within two days of its breaking, had the problem diagnosed and immediately ordered the needed part from Dell. The delivery date has since been pushed back twice and, as of today, our “parts order” had been cancelled. Why, you ask? Good question.

As near as we – Dell, my business partner and I – can figure out, it was a clerical “oops,” a miss-key that resulted in our order being cancelled. It “just happens” sometimes, a mistake like that. And a new part – with ANOTHER two-week lead time – is supposedly on its way. (BTW – for whatever reason, this part cannot be shipped out overnight, I assume because it is coming from some faraway, exotic locale like China, where ancient computer replacement parts are kept).

I want our computer back. I miss it.

It holds all our business “stuff”” and no, it isn’t all backed-up on the Cloud or whatever. I am kinda’ old skool that way, which really means I don’t know how to do all that. (Honestly? Were it not for my beloved Martin, my iPhone would never be updated. Hell, I barely know how to dial out on the stupid thing. I am a techno-phobe.)

The new part will come but I anticipate another 7-10 business days for the part to arrive. That translates into almost a month without our computer at work. Sure, we have laptops and we can “limp along” but I miss our regular computer. I miss a real, life-size mouse and a real keyboard with a numeric pad to the right. I miss looking at a big screen and scrolling through window after window of open sales receipts, purchase orders, client proposals and regular old emails – try reading a three page proposal on an iPhone screen!

I don’t want to “Press 3 for technical support.” I need to know which number to press so my old work mate will come back to life – and soon!

Come back to me, Dell, come back to me…

 

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